The danger of shipping ink

I've always have this fear of shipping ink from overseas. It's not an unfounded fear as you can see from my latest purchase, the Pebeo Colorex Ink set that I bought from Dick Blick.

The other art materials in the same box were safe, thanks to plastic wrapping.

Pebeo Colorex Ink set damaged during delivery
Unfortunately, the packaging wasn't sufficient and the set got damaged during delivery. They didn't use enough bubble pack. I think something crushed the box and the bottle as a result.

Pebeo Colorex Ink set damaged during delivery

Pebeo Colorex Ink set damaged during delivery

Pebeo Colorex Ink set damaged during delivery
This is from the top tray. It must have been like this for a while since the watercolor ink has already solidified.

Pebeo Colorex Ink set damaged during delivery
The bottles on the lower tray are safe, relatively speaking.

Pebeo Colorex Ink set damaged during delivery

Pebeo Colorex Ink set damaged during delivery

Pebeo Colorex Ink set damaged during delivery
It's not easy to identify the colours inside the bottles now.

Pebeo Colorex Ink set
This is the replacement sent by Dick Blick, this time they filled the packaging box to the brim with bubble pack. The cardboard box by the way is more than twice the size of the Colorex box; they could have used a smaller box instead. They covered the shipping charges this time, of course.

Pebeo Colorex Ink set

Pebeo Colorex Ink set

Pebeo Colorex Ink set

Pebeo Colorex Ink set

Pebeo Colorex Ink set
The review for this set should be up in a few weeks time.

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When you ask for the replacement what you take and making sure they do the replacement and do you need to send the damage item to them?

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