You bought them in December?? That's pretty long ago.
Well the no response seems to be rather common. I usually had to send 3 emails before he replied once. He seems to be just very bad when it comes to customer service.
But I assure you that the company is genuine and so are the products.
Did you check your account status on his website. You can log on and check if the pens have been mailed to you.
My friend, Don, ordered the pens the same time as me. But I'm not sure if he's gotten them yet.
Charles Ackerman seems to halt production of the pens whenever he is revising a design for the pen. He just made a modification to the pen and his website. So that's probably what slowed him down again. He really does take his time! In your case, it's a horribly long time!
In any case, I do hope he adds that package tracking number option to his website or he's still gonna get a lot of angry customers!
Try emailing him and adding comments on his website. And make sure your item is noted down in your account. For a refund, that seems like more work on his part. So I'm not sure how long that will take.
(I'm not paid by Mr Ackerman in any way to do this review, btw. I'm just a regular customer like you. And I did get the pens.)
You bought them in December?? That's pretty long ago.
Well the no response seems to be rather common. I usually had to send 3 emails before he replied once. He seems to be just very bad when it comes to customer service.
But I assure you that the company is genuine and so are the products.
Did you check your account status on his website. You can log on and check if the pens have been mailed to you.
My friend, Don, ordered the pens the same time as me. But I'm not sure if he's gotten them yet.
Charles Ackerman seems to halt production of the pens whenever he is revising a design for the pen. He just made a modification to the pen and his website. So that's probably what slowed him down again. He really does take his time! In your case, it's a horribly long time!
In any case, I do hope he adds that package tracking number option to his website or he's still gonna get a lot of angry customers!
Try emailing him and adding comments on his website. And make sure your item is noted down in your account. For a refund, that seems like more work on his part. So I'm not sure how long that will take.
(I'm not paid by Mr Ackerman in any way to do this review, btw. I'm just a regular customer like you. And I did get the pens.)