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I have a double ended pen

I have a double ended pen that will not hold ink at all. It runs out as fast as you put it in. I've tried everything to use this pen, but it will not hold ink. I don't know what is wrong. I've called and emailed Mr Ackerman and he said he sent me a replacement, but I never received it. I placed the order on July 9, 2012...it is now September 13, 2012 and I am still waiting for this situation to be fixed. The single chamber of this pen seems to be a bad idea as there is too much air and the pen cannot hold a vacuum. The two reservoir model seems a better idea. The Ackerman website said a single reservoir could be requested, but I did not request it and I did not receive the Manga G nib as stated in the website. I have a Gillott's 170. I wouldn't mind these differences from the specs if the pen was usable. I have no idea why the ink just runs out.